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Shipping policy

🇨🇦 Shipping Within Canada

We ship to all provinces and territories across Canada. Rates and free shipping thresholds vary by region.

Province Flat Rate (CAD) Free Shipping Threshold Free Shipping Game Eligible
ON, QC $9.95 $175 CAD Yes
SK $9.95 $200 CAD Yes
MB $12.95 $200 CAD Yes
NS, NB, BC, AB $12.95 $225 CAD Yes
PE, NL $18.95 $350 CAD Yes
NT, NU, YT $23.95 No free shipping No

*Free shipping threshold applies after any discounts, before tax and shipping. Additional charges may apply for unusually large, heavy, or remote orders.

  • Orders are typically processed and shipped within 1–3 business days.
  • All shipments include a tracking number. We use Canada Post for most single-box shipments, and FedEx/Canpar for larger orders.
  • Allow 3–7 business days for delivery within Canada from the ship date.
  • Business days are Monday through Friday, excluding statutory holidays.
  • To hold items without shipping, add the Hold Order product to your cart and we'll keep your order on file until you're ready.
  • Hold orders cannot exceed 3 months. After that, we'll contact you to ship or cancel. If no reply is received, we'll cancel and issue a refund or store credit.
  • When a shipment is released, all available items in the order must ship together.

🇺🇸 Shipping to the United States

  • Shipping cost is calculated during checkout for shipments to the Continental USA.
  • All applicable VAT, taxes, tariffs, and duty fees are included in the order total. The price at checkout is your full landed cost — no surprise charges on delivery.
  • Orders are typically processed within 1–3 business days.
  • Allow 4–7 business days for delivery from the ship date.
  • We are unable to ship to PO Boxes.
  • Additional charges may apply for unusually large or heavy orders.
  • Business days are Monday through Friday, excluding holidays.

🌍 International Shipping

We currently ship to: Canada, United States, Hong Kong, Germany, United Kingdom, Singapore, Belgium, China, Israel, Japan, South Korea, and Taiwan.

  • Shipping costs are calculated in real-time at checkout.
  • Free shipping is not available for international orders.
  • Any applicable VAT, taxes, tariffs, and duty fees are calculated and collected at checkout, where they will be clearly shown in your order total before you pay. Because these charges are prepaid at checkout, your order arrives as a fully landed cost with no surprise duty, tax, or customs charges on delivery.
  • Certain products, including pre-orders, are not available for international shipping.
  • International orders cannot be placed on hold or merged with other orders.
  • We are unable to deliver to PO Boxes.
  • If a shipment is damaged in transit, we will work with you to provide compensation for the affected items.

🏪 Local Pickup (Richmond Hill, ON)

📦 Pre-Orders

  • Pre-order items are charged in full at the time the order is placed.
  • Prices are subject to change based on final landed costs:
    • If the price decreases, the difference will be refunded as store credit.
    • If the price increases, you will be given the option to pay the difference or cancel for a full refund.
  • Orders containing pre-order items are held until all items are available, then shipped automatically.
  • Pre-orders are fulfilled on a first-come, first-served basis.
  • If a pre-ordered item is cancelled by the publisher, a full refund will be issued.
  • You may cancel a pre-order at any time for a full refund. If the transaction is no longer eligible for a direct refund, store credit will be issued instead.

✂️ Split / Partial Shipments

  • If you'd like to ship in-stock items separately from pre-order items, each shipment must either meet the free shipping threshold or include a paid shipping charge.
  • All ready items must ship together — no available items can be left behind once a shipment is initiated.

🧾 Taxes

Canadian taxes are calculated based on your shipping address:

  • Ontario: 13% HST
  • British Columbia: 12% GST + PST
  • New Brunswick: 15% HST
  • Newfoundland: 13% HST
  • Nova Scotia: 15% HST
  • Prince Edward Island: 14% HST
  • Quebec: 14.975% GST + QST
  • Alberta, Manitoba, NWT, Nunavut, Saskatchewan, Yukon: 5% GST

US customers are not charged Canadian taxes. For both US and international orders, any applicable duties and taxes are calculated and collected at checkout and included in your total, so there are no surprise charges on delivery.

📋 Damaged Items & Missing Components

  • If your order arrives damaged in transit, we will arrange an exchange, store credit, or refund.
  • If components inside the box are damaged or missing (factory defect), please contact the publisher directly — they are responsible for replacement parts.
  • If the publisher does not resolve the issue, contact us and we will step in to make it right, including a full refund if necessary.

❌ Order Cancellations

Board Game Bliss reserves the right to cancel and fully refund orders in rare circumstances such as pricing errors or inventory discrepancies. You will always be notified if this occurs.

📊 Inventory

All products listed as "In Stock" are physically on our shelf — new, available, and ready to ship.

💱 Currency

  • All prices are in Canadian Dollars (CAD) unless otherwise noted.
  • Some banks and credit card issuers may charge international transaction fees even when billed in local currency. Please check with your card issuer.

📬 Questions?

If you have any questions about your order or our shipping policy, please contact us here.

Last updated: June 2026
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